Island Speed Ferry Privacy Policy
1. Information We Collect 🛳️
- Personal Details: name, email, phone number, nationality, date of birth (for booking & verification).
- Booking Information: trip dates, routes, payment details (e.g., credit/debit card data, billing address).
- Usage Data: IP address, device type, browser, access times, cookies and analytics data to enhance user experience.
2. How We Use Your Information
We process your data to:
- Confirm and manage ferry reservations;
- Process payments and send tickets/receipts;
- Communicate booking updates, delays, promotions;
- Improve our services via site/app analytics;
- Comply with legal or safety requirements.
3. Data Sharing & Recipients
We only share personal information when necessary:
- Service Providers: payment gateways, hosting, ticketing, analytics;
- Affiliated Companies: for integrated ferry/joint travel services;
- Legal & Safety Authorities: for compliance, security, or emergencies;
- Business Transfers: if Island Speed Ferry merges or is acquired;
- Your Consent: for marketing or optional services.
4. Cookies & Analytics
We use cookies and tools (e.g., Google Analytics) to understand site usage and improve our offerings. You may opt out or manage preferences via your browser settings or our cookie consent banner.
5. Data Security & Retention
We employ industry-standard technical and organizational safeguards to protect your data. Though fully secure systems are impossible, we strive for best practices.
Data is retained only as long as needed—for bookings, legal obligations, or improvements—and then securely deleted or anonymized.
6. Your Rights
Depending on local regulations, you may have the right to:
- Access or correct your personal data;
- Delete data or restrict processing;
- Obtain data portability;
- Withdraw consent or opt out of marketing;
- Lodge a complaint with relevant authorities.
To exercise any right, contact us with necessary details (name, email, booking reference).
7. Children
We do not knowingly collect or process personal data from individuals under 16. If you believe we've received such data, contact us for removal.
8. Changes to the Policy
We may update this policy periodically. Any changes will be posted here with a new “Last Updated” date.
9. Contact Information
Island Speed Ferry Cambodia
Sihanoukville Autonomous Port, Preah Sihanouk
Email: info@islandspeedferry.com
Phone: 015811711/098711811
10. Request deletion of your associated personal data with our platform
We would appreciate you to mail your email address used for your registered account login methodology with our platform at info@islandspeedferry.com , we will remove your account details and revert back within the next 24 hours informing the same.