Island Speed Ferry – Terms and Conditions

By booking a ticket or traveling with Island Speed Ferry, you agree to the following terms and conditions:

1. Booking & Ticketing

• All bookings are subject to availability.
• Tickets are only valid for the specific date, time, and route shown.
• Passengers must present valid identification and booking confirmation (e.g. QR code, email, or printed ticket) at check-in.
• We reserve the right to cancel any booking due to operational, weather, or safety conditions.

2. Check-In & Boarding

• Passengers must check in at least 30 minutes before departure. Late arrivals may not be allowed to board, and no refunds will be issued.
• Boarding closes 10 minutes before departure.

3. Cancellations & Changes

• Passenger-Initiated Cancellation:
  • Cancellation requests made more than 24 hours before departure may be eligible for a partial refund (subject to admin fee).
  • No refunds or changes allowed within 24 hours of departure.
• Island Speed Ferry Cancellations:
  • We reserve the right to delay or cancel trips due to weather, mechanical issues, or safety concerns.
  • In such cases, passengers may reschedule or receive a full refund.

4. Travel Documents

• Passengers are responsible for ensuring they meet all immigration, visa, and health requirements (if crossing borders).
• Children under 18 must be accompanied by an adult or present proper authorization.

5. Luggage & Belongings

• Each passenger is allowed 1 carry-on bag and 1 checked bag (up to 20 kg).
• Oversized or excess baggage may incur additional fees.
• Dangerous, illegal, or flammable items are strictly prohibited.
• Island Speed Ferry is not liable for lost, stolen, or damaged personal belongings.

6. Safety & Conduct

• Life jackets and safety briefings are provided onboard.
• Passengers must follow all crew instructions and safety regulations.
• Drunk, disorderly, or abusive behavior will result in denied boarding without refund.
• Smoking and illegal substances are not allowed onboard.

7. Liability

• Island Speed Ferry is not liable for delays, missed connections, or damages arising from force majeure events (e.g., storms, mechanical failures, political events).
• Our liability for injury or loss is limited to applicable maritime transport laws.

8. Refunds & Claims

• Refunds, when eligible, will be processed within 7–14 working days.
• All claims must be submitted in writing within 7 days of the travel date via our official contact channels.

9. Changes to Terms

Island Speed Ferry reserves the right to amend these Terms & Conditions at any time. Updates will be posted on our website, and continued use of our services constitutes agreement to the updated terms.